Warranty

The Ember Warranty

We design cookware and kitchen essentials to be used every single day and to stay in your kitchen for years to come.

All Ember products purchased through our website or authorised retail partners are covered against manufacturing defects and shipping damage.
Different products are built differently, so warranty coverage varies by collection.

If your product arrives with a manufacturing defect, faulty workmanship, or shipping damage, our team will repair, replace, or refund it after review.

Our warranty does not cover normal wear from everyday cooking and use because cookware that’s truly loved will naturally age with time.

What’s Not Covered

Our warranty does not cover:
- Normal wear and tear from everyday use
- Scratches, stains, dents, or natural discolouration over time
- Damage caused by overheating or sudden temperature changes
- Damage from metal utensils or abrasive cleaning materials
- Misuse, accidental damage, or unauthorised repairs
- Commercial or restaurant use
- Damage caused by industrial burners or stoves
- ⁠Exterior oil stains or cooking residue

Filing a Warranty Claim

To begin a warranty claim, please contact us at support@embercookware.com with:
- Your order number or proof of purchase
- Product images
- ⁠A brief description of the issue

Our team will review your request and guide you through the next steps. If approved, the product may be repaired, replaced, or refunded after inspection.

Orders placed through embercookware.com within the eligible return window can also be initiated through the My Orders page.

Care & Use

Thoughtful care helps your cookware perform beautifully for years and keeps your product eligible under warranty.

Ceramic Cookware
- Use low to medium heat whenever possible
- Avoid overheating empty cookware
- Use wooden, silicone utensils
- ⁠Hand wash gently using mild soap and a soft sponge
- ⁠Avoid abrasive scrubbers and harsh cleaning materials

Cast Iron
- Dry thoroughly after washing
- ⁠Avoid sudden temperature changes
- ⁠Follow seasoning and care instructions where applicable
- ⁠Use low to medium heat for best performance

Kitchen Tools
- Avoid direct flame exposure
- ⁠Clean gently after use
- ⁠Store dry between uses

Super Pan
- Use medium heat for everyday cooking
- Add a thin layer of oil before cooking
- Safe for everyday use with metal utensils - avoid cutting, chopping, or repeatedly scraping with sharp edges, which can damage the engineered surface over time
- Wash with warm water and mild soap, or dishwasher
- For stubborn residue, soak briefly before scrubbing with a normal scrub pad
- Steel wool can be used for tougher residue - use light pressure, avoid aggressive or prolonged scrubbing
- Built to handle everyday temperature changes, from stovetop to sink
- Avoid leaving the pan empty on a lit stove for extended periods

Marvel Oven
- Designed for everyday use.
- Always preheat before cooking for best results.
- Add water to Mist Flow™ after preheating.
- Clean the crumb tray regularly.
- Hand wash accessories in warm soapy water.
- Wipe the interior after greasy or heavily spiced cooks.
- Allow the oven to cool completely before cleaning.
- A quick wipe now keeps your oven happier later.

5 Ply Kadai
- Preheat over low to medium heat.
- Add oil once the pan is warm.
- Cook on low to medium heat for best performance.
- Hand washing helps preserve the ceramic exterior for longer.
- Avoid abrasive cleaners on the coloured exterior.
- Allow the kadai to cool before washing.

Cook slowly. Care gently. Your
kitchen essentials will age beautifully with time. 🤍