Warranty

The Ember Warranty

We design cookware and kitchen essentials to be used every single day and to stay in your kitchen for years to come.

All Ember products purchased through our website or authorised retail partners are covered against manufacturing defects and shipping damage.
Different products are built differently, so warranty coverage varies by collection.

Ceramic Cookware | Limited 5-Year Warranty
Cast Iron Cookware | Limited 10-Year Warranty
Kitchen Tools | Limited 10-Year Warranty

If your product arrives with a manufacturing defect, faulty workmanship, or shipping damage, our team will repair, replace, or refund it after review.

Our warranty does not cover normal wear from everyday cooking and use because cookware that’s truly loved will naturally age with time.

What’s Not Covered

Our warranty does not cover:
- Normal wear and tear from everyday use
- Scratches, stains, dents, or natural discolouration over time
- Damage caused by overheating or sudden temperature changes
- Damage from metal utensils or abrasive cleaning materials
- Misuse, accidental damage, or unauthorised repairs
- Commercial or restaurant use
- Damage caused by industrial burners or stoves
- ⁠Exterior oil stains or cooking residue
Please note that products purchased during clearance, final sale, or select promotional events may not be eligible for returns, refunds, or warranty claims. Product eligibility may vary by collection or promotion.

Filing a Warranty Claim

To begin a warranty claim, please contact us at support@embercookware.com with:
- Your order number or proof of purchase
- Product images
- ⁠A brief description of the issue

Our team will review your request and guide you through the next steps. If approved, the product may be repaired, replaced, or refunded after inspection.

Orders placed through embercookware.com within the eligible return window can also be initiated through the My Orders page.

Care & Use

Thoughtful care helps your cookware perform beautifully for years and keeps your product eligible under warranty.

Ceramic Cookware
- Use low to medium heat whenever possible
- Avoid overheating empty cookware
- Use wooden, silicone utensils
- ⁠Hand wash gently using mild soap and a soft sponge
- ⁠Avoid abrasive scrubbers and harsh cleaning materials

Cast Iron
- Dry thoroughly after washing
- ⁠Avoid sudden temperature changes
- ⁠Follow seasoning and care instructions where applicable
- ⁠Use low to medium heat for best performance

Kitchen Tools
- Avoid direct flame exposure
- ⁠Clean gently after use
- ⁠Store dry between uses

Cook slowly. Care gently. Your kitchen essentials will age beautifully with time. 🤍