Warranty

  1. Ember Limited Warranty


    All Ember products are covered by a limited 5 year warranty. This includes any product that Ember has manufactured, including those sold directly on our website and by our authorised retailers. Any piece that has any manufacturing or shipping damages will be replaced by us at no additional
    charge. This includes manufacturing defects, faulty workmanship, damage during shipping, and dents or material damage during manufacturing. This does not include issues faced from normal wear and tear or misuse of the product.


    Exclusions

    This warranty does not cover:

    • Normal wear and tear
    • Misuse, unauthorised repairs, or any use not in compliance with care instructions
    • Damage to coating from high heat, metal utensils, or use of abrasive materials
    • Commercial use
    • Cosmetic damage such as scratches, dents, stains, or discolouration that occur with regular
    handling of the product
    • Damage due to sudden temperature changes or exposure to extreme temperatures
    • Any accidents such as dropping the cookware
    • Problems from using the cookware on industrial burners or stoves
    • Discolourations from oil spills on the cookware body

    How to File A Warranty Claim

    First, please fill out our warranty form here to register your product.

    If your product was purchased from our website in the past 30 days, you can initiate a return through the “My Order” page.

    Outside of our 30 day return, please check if your product is eligible for our limited warranty by contacting our support team at support@embercookware.com. When requesting a claim, please provide your order number or purchase receipt and product images. Our support team will review your claim and inform you whether your product is eligible under policy. If your claim is approved by them, they will have your product picked up for a final quality inspection. Depending on the evaluation, the product will be repaired, replaced, or refunded.

    Important Care Instructions

    Please note that you must follow these care instructions to be eligible for our limited warranty.

    General Use:

    • Do not heat the cookware empty for more than 90 seconds
    • Avoid using metal utensils
    • Use on low to medium heat to prevent coating damage
    • Do not fill the cookware with more than 2/3rd of the liquid volume.

    Cleaning:

    • Hand wash with mild soap and a non-abrasive sponge
    • Do not use steel, wool, or harsh cleaning pads
    • Avoid dishwashers and ovens
    • In case of an oil spill on the body, immediately hand wash the body with a gentle soap

    Maintenance:

    • Store in a cool, dry place
    • Separate cookware with cloth or paper to prevent scratches
    • Avoid sudden temperature changes (e.g., from stovetop to cold water).